Return and Refund Policy

Last Updated: [2025]

At DragonBallUSA, we strive to provide high-quality anime merchandise and excellent customer service. If you are not satisfied with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:
✔ The item must be unused, unworn, and in its original packaging.
✔ The return request must be made within 7 days of receiving the order.
✔ Items such as custom products, final sale items, or digital downloads are not eligible for return.

2. How to Request a Return

To initiate a return, please follow these steps:
1️⃣ Contact us at support@dragonballusa.com with your order number and reason for return.
2️⃣ Our team will review your request and provide return instructions.
3️⃣ Ship the item back to the provided return address (return shipping costs are the customer's responsibility).

3. Refund Policy

Once we receive and inspect the returned item:
✅ If approved, a refund will be issued to your original payment method within 7 business days.
✅ If the item is damaged or not in its original condition, a partial refund may be issued.
✅ Shipping fees are non-refundable.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 3 days with photos of the issue. We will offer a replacement or full refund at no extra cost.

5. Late or Missing Refunds

• If you haven’t received your refund, check your bank account or payment provider first.

• If there is still no refund after a few days, contact us at support@dragonballusa.com, and we will assist you.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at support@dragonballusa.com

7. Contact Us

If you have any questions about our return and refund policy, feel free to contact us:
📩 Email: support@dragonballusa.com